© 2015-2020 Sheet Metals Online. All Rights Reserved.
If you have questions not answered below, please contact us to get advice specific to your situation.
Sheet Metals Online accepts major credit cards including Visa, MasterCard, American Express, and Discover.
Sheet Metals Online is pleased to offer periodic promotions or discounts. To find out more about our promotions, follow us on Facebook for the latest updates.
Sheet Metals Online strives to give you the lowest prices around. Prices can change occasionally based on the current price per unit for each material.
Wherever you are in the world, Sheet Metals Online is here to help you get all the sheet metal products you want quickly and easily. If you have any questions that are not answered below, please contact us so we can provide more assistance. Thank you!
Delivery fees are calculated based on the weight and dimensions of your parcel and the shipping options you selected.
Sheet Metals Online ships most products through the United States Postal Service (USPS) or UPS. FedEx is available as a shipping option for qualifying deliveries only.
We will be glad to provide overnight shipping options for orders shipped to the continental United States, Alaska, and Hawaii.
Orders ship promptly every weekday, Monday through Friday. Orders made before 12 noon local time usually ship on the same day.
Our ability to provide precise shipment tracking information depends on your selection of courier and the time you placed your order. After placing your order, check with your courier for the most recent shipping information available.
Once your order has left our warehouse, your chosen courier will do everything they can to get it to you as soon as possible. For updates on your latest shipping status, contact your courier directly.
Yes. Sheet Metals Online is happy to ship to any U.S. state.
Yes. Sheet Metal Online will be glad to process and ship your order around the globe. Our products can be delivered anywhere in the world except where it is prohibited by law.
Regretfully, postal regulations require delivery to a street address. Deliveries can be made to a business or residential address.
Sheet Metals Online does everything possible to ensure high quality products are shipped to you properly. Rarely, due to unforeseen circumstances, customers may find that their items are damaged or have other quality issues. If this should happen, we are always here to help.
If you have questions not answered below, please contact us for personalized assistance.
Because of the nature of our products, all sales are final at Sheet Metals
We do not process returns or refunds once the items are shipped. If your item is damaged and not suitable for your intended purpose, we can send you an identical replacement item. Once we verify that your original item was damaged, we will ship your replacement as soon as possible.
There is no cost to you associated with having an item replaced. Please do not
ship damaged items back to Sheet Metals Online. Shipments will not be refunded
and may delay your replacement. Instead, contact our team to let us know about
the issue. We will advise you on next steps and get you started replacing your
sheet metal products.
We cannot reimburse you for items being shipped back to us in error.
In the event of an issue, we offer both replacements and exchanges. We will be glad to replace your damaged item with an identical item or with one of equal value. Note that you will still be responsible for shipping costs associated with your choice of courier.
Depending on your location and the shipping options you chose, your items may be covered by shipping insurance. If so, you might qualify for a partial or full reimbursement from your courier. Contact your courier directly for more information.
At Sheet Metals Online, we strive to make your ordering process quick and easy. If you have other questions not covered below, contact us for assistance.
Most orders are placed online. For custom orders, call us at (925) 315-0885 so we can quickly process your custom order and make sure all special discounts are included.
You will receive a confirmation email when you place your order and a tracking number from your chosen courier. You can go online for the latest information directly from your courier any time. With most domestic shipments, you can also make changes to your scheduled delivery.
Call our office at (925) 315-0885, Monday through Friday 9 a.m. to 5 p.m. PST. We will process the dispute and notify our payment processor. Note that it can take a few days for refunds to be applied once the charges are reversed. You will receive 100% of any funds charged by mistake.
Orders with three or more items will receive an automatic bulk discount. We also offer larger discounts for high quantity orders. If you are ordering more than 20 pieces, call us at (925) 315-0885 to get your custom quote.
Contact us right away so we can correct the address for you.
Yes, you will receive a notification from Sheet Metals Online and an email from your courier.
You do not need to be at home to receive your order unless you’ve requested signature confirmation service from your courier.
Yes. You can access your account any time to check the status of an order or review your history.
You are invited to make an account during your first purchase. Once you have an account, simply log in from any device with this link: https://sheetmetalsonline.com/customer/account/login
To update your email, shipping address, or other information, log into your account. On the left side of your dashboard, you will see your account update options.
When you place a new order with Sheet Metals Online, you have the opportunity to start a user account on our website. If you create an account, it will save information on all of the purchases you’ve made with us. If you need further details or past orders do not appear on your account, you may contact us at (925) 315-0885, Monday through Friday, 9:00 AM to 5:00 PM PST, for help from our customer service team.